Returns And Refunds - Barn Florist Dried Flowers

I no longer need a product(s), can I return them for a refund?

Yes, we are happy to offer refunds for products you wish to return to us if you no longer need them or if you have changed your mind. If you wish to return any products can you please package them up safely and securely in the original packaging and send them back to us at the following address:

Barn Florist Returns

Unit 23, Woodbury Business Park

Woodbury

Devon

EX5 1AY

Please include the original delivery note that came with the order and please mark the products you are sending back on the sheet.

You have up to 14 days from the date you received the products to notify us that you wish to return them. You then have a further 14 days from the date you notified us to return the products. To notify us that you wish to return any products please email us at [email protected]

Refunds will be issued on receipt of returned products in a saleable condition. Please note that we will not issue refunds for any products that have been damaged in transit due to poor or unsuitable packing.

Do I have to cover the cost of postage to return products for a refund?

The cost of returning unwanted products is to be paid for by the customer. We recommend using a signed for or tracked service as we are unable to refund products that we do not receive.

How long will it take to process my refund?

Provided the products are returned to us in a saleable condition we can then process your refund. Once processed, the money should appear in your account within 5-10 days.

What our customers say

Barn Florist is simply the best! The quality of flowers is top notch, delivery is super quick, and the team is just the kindest and most helpful. Since I've started my small business I've been buying my flowers from them and never been disappointed. Highly recommend.

I wanted to let you know that all of the flowers arrived safely and in really great condition!! They are so very beautiful and the packaging was amazing...I was not expecting the cardboard box to be so sturdy. And each bunch of flowers were packaged very, very well. Thank you so much for your help and kindness in getting my order to me very quickly and, as I've said, safely. I really appreciate that! I will absolutely keep The Barn Florist in mind for all of my future dried floral needs...you guys do such an amazing job.

Barn Florist without a doubt is one of the friendliest most professional wholesalers I have encountered, I source the majority of my supplies with them and no order is ever too much trouble. They are quick to help and suggest items if I am ever in doubt. The quality of the dried flowers are outstanding and they have such an amazing range it's hard not to order it all. They are supportive and familiar and that's important when building trust with a company. Five stars from me ⭐️⭐️⭐️⭐️⭐️

I just wanted to say how pleased I am with your beautiful flowers. I didn't have much time to shop around and took a chance on you and you absolutely delivered! I am so happy with everything. We have a bid all-dried wedding this weekend and it's shaping up very nicely.

I just wanted to say a huge thanks for your amazing customer service and swift handling of our damaged order. You have been absolutely wonderful and extremely helpful. The service has been very efficient, friendly and professional, we would not hesitate to order with you again. The products that we received in good condition, are beautiful quality and we are delighted with them.

Hi Just received our order. Great fast reliable service. Keep the good work up.

"I am a complete novice who has always enjoyed messing about with flowers and so was tasked to be in charge of organising the flowers for my son's wedding!!! I found Barn Florist online and could not be happier. The team gave me lots of very helpful advice regarding buying and storing the dried flowers that I need as well as helpful tips for the fresh flowers. No question was treated as a stupid question and I was made to feel valued and cared for. I have no qualms about recommending Barn Florist to anyone I know."

"I am always really pleased with the quality of the flowers and the service I receive from Barn Florist. Nothing is too much trouble and delivery is always swift. Many thanks!"

"I just wanted to email to say a huge thank you for your hard work! I'm fairly new to the dried flower industry and started creating pieces as a hobby which rapidly turned into my own small business. Every time I have ordered from you I receive the best quality and most unique pieces! My orders also arrive super quick too. So thank you!!! I look forward to placing my next order soon!"

"After placing our first order this week with Barn Florist we couldn't be happier, the quality is perfect, they are beautiful and the choice was so amazing. Everything was carefully and thoughtfully packaged, from despatch to delivery we were kept informed and it was really fast. We can't recommend them enough and will be placing another order very soon."

"We have been open for about four months now and we are so glad we came across Barn Florist! You are the go to for our big bunches of dried flowers. Everything is always packaged so well and with little plastic (thank you!). Dispatch and delivery have always been super quick and we've never had any problems. We are very happy customers of Barn Florist and we will continue to order our dried blooms from you."

"Gorgeous dried flowers at reasonable prices: a great alternative for small-scale florists or DIY brides who need smaller quantities than you get from the huge wholesalers. Great quality and fabulous service. The staff couldn't be nicer, and they even went out of their way to make it possible for me to order from Ireland. At a time when sourcing the things we need can be a bit complicated and difficult, I really appreciated their care and kindness. Highly recommended!"

"Absolutely fabulous to deal with. No matter how big or little my order it always arrives promptly and quickly the next day, I'm always on the look out for the APC driver, I get so excited to see what gorgeous dried florals and preserves are in my boxes of joy! The quality is amazing and I would highly recommend the items. It’s hard not to just want to display it all around my home! It's a pleasure to place orders here, attentive to any emails or queries I might have too! - Brilliant all round!"

"We have found Barn florist to be an efficient, helpful and reliable company, which is very important to us as a new business. I have had the pleasure of communicating with Grace & Phil on a number of occasions & found both to be super knowledgeable & friendly. Their products are beautiful & everything is well packaged. We couldn't recommend them highly enough & will be continuing to do business with them in the future."

"After setting up a small business last year I have used Barn Florist from day one and they've never let me down or disappointed me once! Their dried flowers are fantastic and their service is second to none. Whenever I need anything or have any questions they are always there to support me. Thank you Barn Florist!"

"I have just set up my own small business and have ordered four times from Barn Florist. They ship the next day and the quality and quantity is first class. I would highly recommend them for all your dried products."

"I ordered some dried flowers from Barn Florist and everything about the order was perfect! From the selection of flowers, price, through to ordering and delivery. The website is easy to use, so for people who are doing their own events and might not be too sure all the info is there. Can highly recommend and I will definitely buy from again."

"I have placed numerous orders with Barn Florist and each time I am amazed by the customer service (even through the entire lockdown!!). My favourite go to for a range of blooms, always the best quality and packed with great care. The staff are extremely helpful, Grace in particular is always there to answer any queries and assist. Thank you so much for allowing me to enjoy such beautiful products!"

"Barn Florist have the most amazing flowers. The range offered is unbelievable. As a busy business having the next day delivery is so helpful. The way the orders are packed is first class. The presentation is immaculate."

"I received a bunch of tall pampas grass from Barn Florist and I couldn't be happier with the quality. They look absolutely amazing and I get so many compliments on them! Also very well packaged :) I will definitely shop at Barn Florist again :)"

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