How much is shipping and packaging?
Shipping starts from £9.13 (£10.95 inc. vat) and the price of packaging is £3.75 (£4.50 inc. vat)
When will my order arrive?
We mainly use DHL as our couriers, offering a next working day service to the majority of mainland UK. However, please note that next day delivery is not guaranteed so please allow enough time to receive your order, we recommend at least three days. Our couriers offer a tracked service; on the evening of dispatch you should receive an email letting you know they have your parcel in transit. On the morning of delivery you should receive another email giving you an estimated two hour time slot for delivery.
Orders placed before 1pm Monday – Friday are packed and collected by our couriers on the same day.
Orders placed on Friday before 1pm should arrive with you on Monday unless you select the premium Saturday service.
For delivery to locations other than the mainland such as Isle of Man, Northern Ireland and the Shetland Isles this may take 2-3 days to arrive. Saturday deliveries are not guaranteed to these locations.
Please note that our couriers do not operate on Sundays or Bank Holidays for either dispatch or delivery.
Are there different delivery options?
Yes, we offer three delivery options as well as click & collect from our warehouse near Exeter in Devon. EX5 1AY
- Weekday before 6pm – £10.95 (inc. vat.)
- Weekday before 12 noon – £16.95 (inc. vat.)
Saturday – £26.95 (inc. vat.)
I have selected the ‘Click & Collect’ option – when can I pick up my order?
Click & Collect orders can be ready for collection the same working day and you can collect your order between 8.30am – 3pm on Monday to Friday (excluding Bank Holidays) from the following address:
If you’re unable to collect your order between 8.30am – 3pm on Monday – Friday please email [email protected] to arrange an alternative time for collection. Please note we can only hold click & collect orders for seven days from the date you placed your order.
Do you ship outside of the UK?