Important Information

The Barn Florist store is designed for professionals so please note that some of our products require professional handling and storing.
Due to the nature of our products there are no industry standards on any weights or dimensions. All our products are sourced from different growers at different times of the growing season and are bought in batches. Although we grade the majority of our products as best we can, please do not expect regularity or consistency on any of our products especially when buying from different batches and particularly outside of the growing season.
Unless our products are sold by the stem you are buying ‘a bunch’. Any listed weights or quantities per wholesale bunch are offered as a guide only. We do not count the stems of each weighted bunch and weights are offered only as a rough guide. Barn Florist cannot be held accountable for any discrepancies on the number of stems or the weight of each bunch.
All lengths that are provided for bunches are an approximation of the majority of the bunch, some may longer and some may be shorter. Short stems are not considered to be a fault (this does not apply to breakages).
A natural degree of variance can be expected against the product listing and image on our website. No credits or compensation will be issued in the event of natural variations associated with colour, stem length, bloom size, grade, shape or weight.
None of our products are intended for human or animal consumption so please do not eat them and keep them out of reach of children and animals. Some flowers and foliage can cause sensitive reactions in some people or may have sharp thorns so we recommend wearing gloves if you are unsure and washing your hands after handling. Barn Florist cannot be held accountable for injuries or harm caused by the handling our products.
The nature of flowers is to react to their environment and the floristry/floral design is dependant on the style of each florist. For these reasons amongst others: neither the company or the company’s employees can be held responsible for advice given regarding flower handling, stem quantities required or variety recommendations.

FAQ

How do I place an order?
Simply select the products you’d like to order and add them to your basket. When you’re happy with your selection you can review your basket and then proceed to checkout to place your order.

If you’re not quite ready to place an order you can always create a Wishlist to save for a later date. This is a great option if you’re gathering ideas or planning on buying for a future event or occasion. Please bear in mind that the products you place on your Wishlist aren’t reserved so you may find that some products are out of stock by the time you come to place your order. If this happens do please drop us a line at enquiries@barnflorist.co.uk or give us a call on 01392 832022 and we’ll be happy to help in suggesting alternatives.

Do I need to set up an account?
No, you can place orders as a guest user.

Is there a minimum order?
No, there is no minimum order; you can order as little or as much as you want.

Do you offer discounts?
We offer discounts for bulk orders starting on orders over £200:

  • 5% for orders over £200
  • 10% for orders over £400
  • 12.5% for orders over £800
We also offer three levels of trade discount starting at 7%. Please get in touch with us if you would like to find out more about our trade discount – enquiries@barnflorist.co.uk
Can I cancel my order?
You can cancel your order but please bear in mind that orders received before 1pm (Monday – Friday) are usually packed and collected the same day. We are unable to cancel orders that have already been shipped but you are able to return them to us for a refund. Please note we do not cover the cost to send items back to us (please see our Returns & Refund Policy below for further information).
Please note that cancellations will be subject to a 2% handling fee.
I spotted ‘A2 Grade Quality’ on a product listing. What does this mean?
A2 Grade is one of three grades used within the floristry industry to grade the quality of flowers – A1, A2 and B. A1 means good quality whereas A2 means there are some issues with the quality but the product is still useable. B Grade products are low quality but can sometimes be cut up and used in smaller sections, for which floristry skills and tools are useful.
The vast majority of our products are A1 Grade unless otherwise stated.
Please note that although we grade the majority of our products as best we can, please do not expect regularity or consistency on any of our products, especially when buying from different batches and particularly outside of the growing season.
How much is shipping and packaging?
Shipping starts from £10.96 and the price of packaging is £4.50.
 
When will my order arrive?
We mainly use APC as our courier and they offer a next day service to the majority of mainland UK. However, please note that next day delivery is not guaranteed so please allow enough time to receive your order, we recommend at least three days. APC offer a tracked service; on the evening of dispatch you should receive an email letting you know they have your parcel. On the morning of delivery you should receive another email giving you an estimated two hour time slot for delivery.
Orders placed before 1pm on Monday – Friday are usually packed and collected by our courier on the same day.
Orders placed on Friday before 1pm should arrive with you on Monday unless you select the premium Saturday service.
Orders placed between Friday (after 1pm) and Sunday will usually be shipped on Monday on a next day service.
For delivery to locations other than the mainland such as Isle of Man, Northern Ireland and the Shetland Isles, we use Parcelforce. This may take 2-3 days to arrive. Saturday deliveries are not guaranteed to these locations.
Please note that our couriers do not operate on Sundays or Bank Holidays for either dispatch or delivery.
 
Are there different delivery options?
Yes, we offer three delivery options as well as click & collect from our warehouse in Exeter. Please note the prices below are for delivery only and do not include the additional packaging charge of £4.50:
  • Weekday before 6pm – £10.96
  • Weekday before 12 noon – £16.96
  • Saturday before 12 noon – £27.95
 
I have selected the ‘Click & Collect’ option – when can I pick up my order?
Click & collect orders will be ready for collection the next working day and you can collect your order between 11am – 4pm on Monday to Friday (excluding Bank Holidays) from the following address:
Barn Florist
Unit 23, Woodbury Business Park
Woodbury
Devon
EX5 1AY
If you’re unable to collect your order between 11am – 4pm please email sales@barnflorist.co.uk to arrange an alternative time for collection.
Please note we can only hold click & collect orders for seven days from the date you placed your order.
How is my order packaged?
Your products are carefully wrapped and secured in place in reinforced flower boxes. Please note that some products are sometimes packaged together as they travel better that way.
Can I recycle the packaging?
We wrap most products in recycled or biodegradable materials and pack them in recyclable flower boxes. Even the clear sleeves we use are made from plants not plastic. We also recommend keeping hold of and reusing the flower hooks we use to secure your products in place.
We also make sure that the boxes that our stock arrives to us in is put to good use and is often reused by a neighbouring business.
 
Do you ship outside of the UK?
Unfortunately we are unable to ship outside of the UK at the moment.
There are products missing from my order
If you think there is something missing from your order we recommend fully unpacking and laying it all out as missing products are often hiding behind others. We sometimes pack different products together as they travel better that way.
If you find there are still missing products please get in touch with us at help@barnflorist.co.uk with your order number and a list of the missing products.
My flowers are damaged
When buying wholesale flowers and foliage a small percentage of breakages are unfortunately possible. We recommend that you order more than you need as we cannot be held accountable for the quantities falling short of your requirements in the event of breakages.
We are happy to offer partial and full refunds for damaged products and broken stems. In the event of damage and/or broken stems, please send an email to help@barnflorist.co.uk within 48 hours of receipt of your products with the following information:
  • Order number
  • Minimum of three photos that clearly show the damage
  • Photo of the information on the end of the box that the products were delivered in
  • The name of the product and how many stems are affected
  • Description of the problem

Please note we are unable to offer refunds for damaged products or for quality issues if you were made aware of these issues before placing your order.

My flowers have gone mouldy. Why is this?
As mentioned in our Care Guide, you must keep dried and preserved flowers and foliage away from water and damp environments. If your flowers have gone mouldy it might be that the vase or container that they are in wasn’t completely dry as any residual moisture can cause mould to grow. We recommend using a vase or container with a relatively wide neck to display your flowers and foliage as restricted airflow can also cause mould to grow, particularly in combination with a damp environment. If they have been in a humid environment or in direct sunlight this can also cause the flowers to decompose and develop mould.
Help, my flowers are stuck together. Is there anything I can do?
Sometimes when the products have been dyed or painted they can stick together but we’ve found that if you gently roll the stems where the paint has clogged together they should come apart. If you’re still having issues or aren’t confident in separating the stems then do please get in touch with us at help@barnflorist.co.uk
Will the colour come off of dyed or painted products?
With dyed, tinted or painted products there may be colour transfer so we advise wearing gloves when handling and keeping the products away from clothing or surfaces that you don’t want to be stained.
Why do my flowers smell of bleach?
Some products are chemically bleached to lighten them. When a product has been bleached we state this in the product listing. If you find your products smell of bleach when you unpack them this smell should dissipate after a few hours.
My flowers don’t look the same as when I ordered them before
All our products are sourced from different growers at different times of the growing season and are bought in batches. Although we grade the majority of our products as best we can, please do not expect regularity or consistency on any of our products especially when buying from different batches and particularly outside of the growing season.
My flowers don’t look like the ones in the picture
A natural degree of variance can be expected against the product listing and image on our website. No credits or compensation will be issued in the event of natural variations associated with colour, stem length, bloom size, grade, shape or weight. It is also worth noting that the colour of the product in the listing can sometimes appear different on certain computer monitors.
If you think we have sent you the wrong product please email us at help@barnflorist.co.uk with a photo of the product you received and your order number.
How can I fluff up my pampas?
When you receive your pampas grass stems we recommend unwrapping them outside, hold the stem just below the plume and roll the stem quite vigorously a few times between your palms to open up the plume and get rid of some loose fluff. The plumes will continue to open up over a few days. They can also benefit from a little sunshine to make them fluffy or alternatively you can use a hairdryer on a cool, slow setting to make the plumes fuller. Once the pampas is in position, hair spray can be used to fix the plumes and reduce shedding, however this isn’t recommended if the pampas is going to be repacked and sent on to your customers. Your pampas can last for many years if properly cared for.
 
What is the best way to store my flowers?
If you are not planning on using your products straight away they can be stored for months (and sometimes years for certain products) if stored correctly, but please note that natural coloured products will fade over time. Do not store dried flowers and foliage in plastic sealed containers – cardboard or wooden boxes are preferable. We advise keeping them in the house and not a shed. Silica gel sachets can also help too in prolonging the storage life of dried flowers and foliage. If you are storing any dried seed heads, especially cereal and seed crops, ensure they are protected from mice who also like to nest in boxes of fluffy pampas, so make sure storage containers are sealed. You can use nontoxic insect repellent or cedar chips when storing dried florals to prevent insects such as moths nesting in them.
My preserved florals feel damp. Is this normal?
Preserved florals are often stored damp so it is normal for them to feel damp when you receive your order. They should dry out within a few hours once they are removed from the packaging. Preserved products may also have an odour at first which will gradually dissipate.
Preserved florals do not react well to sudden changes in temperature and humidity and this may cause the preservative to come out of the product. If this happens it can be gently wiped off with a dry cloth. Please note that colour may transfer so keep away from clothing and surfaces to avoid staining.
For further information on caring for your products please check out our Care Guide.
I no longer need the product(s), can I return them for a refund?
Yes, we are happy to offer refunds for products you wish to return to us if you no longer need them or if you have changed your mind. If you wish to return any products can you please package them up safely and securely in the original packaging and send them back to us at the following address:
Barn Florist Returns
Unit 23, Woodbury Business Park
Woodbury
Devon
EX5 1AY
Please include the original delivery note that came with the order and please mark the products you are sending back on the sheet.
You have up to 14 days from the date you received the products to notify us that you wish to return them. You then have a further 14 days from the date you notified us to return the products. To notify us that you wish to return any products please email us at help@barnflorist.co.uk
Refunds will be issued on receipt of returned products in a saleable condition. Please note that we will not issue refunds for any products that have been damaged in transit due to poor or unsuitable packing.  
 
Do I have to cover the cost of postage to return products for a refund?
The cost of returning unwanted products is to be paid for by the customer. We recommend using a signed for or tracked service as we are unable to refund products that we do not receive.
 
How long will it take to process my refund?
Provided the products are returned to us in a saleable condition we can then process your refund. Once processed, the money should appear in your account within 5-10 days.